A complaint can be made about an item purchased in the s.Oliver online Shop within the statutory warranty period of 2 years from the date of purchase. Please send us an e-mail with the corresponding invoice number and a meaningful picture of the reason for the complaint.
Please address complaints about articles from trading partners or other online retailers to the respective retailer. Our online team cannot help you with this or reimburse you for costs.
If you need help, please send us an e-mail with the receipt, invoice and a meaningful picture of the reason for the complaint to: service@soliver.com.
The statutory warranty of 2 years from the date of purchase also applies here. Proof of purchase is therefore required to help you.
Thank you for your understanding.