You can return any item ordered from the s.Oliver online shop within 14 days of receipt by using the mailing label provided to the following address:

s.Oliver Online Shop
Michael-Dechant-Str. 11
96260 Weismain

You are responsible for the cost of returning items to us. Mail your item(s) back using the carrier of your choice. Please obtain shipping insurance as you are responsible for the items until we receive them.

We will re-credit the amount of your purchase to your credit card account immediately after the goods have been received and processed. You will not be reimbursed for shipping fees incurred when returning goods.

Please note that items must be returned in a condition appropriate for having been checked normally by customers - more or less the same as if you had tried them on in a Shop - and that items must still have the original tags on them. We reserve the right to refuse items returned in a worsened condition such that indicates additional usage, and to charge you accordingly.

Returned items are carefully checked and repackaged. If a problem occurs while the item is being processed, or there is need for further clarification, this will be handled separately.

It is therefore possible that an item was not listed on the confirmation of receipt of returned goods. For these items, we send you a separate confirmation of receipt of returned goods. If, after 5 working days, there is still no information regarding the whereabouts of this item, please contact our customer service team.